Privacy Policy

At Fitnetic, we take privacy very seriously and are committed to being transparent about how we collect, use, and protect your personal data. This privacy policy describes our practices regarding the information we collect when you use Fitnetic's apps, devices, websites, products, services, and other offerings (collectively "Services").

The purpose of this privacy policy is to inform you about what personal data Fitnetic collects from you, how we use it, who we share it with, and what your rights are as a user of Fitnetic's Services. It aims to provide you with the information you need to make informed choices about using our Services.

As a provider of fitness tracking and health management solutions, Fitnetic processes certain categories of sensitive personal data such as health, fitness, location, and other information that could directly or indirectly identify you. We recognize our ethical and legal obligations to handle your data with care, integrity, and full transparency.

This privacy policy covers Fitnetic’s data collection, usage, disclosure, security, retention, user rights, policy updates, as well as contact details for issues and complaints. It applies to all Fitnetic websites, apps, devices, products and services managed by Fitnetic, Inc. and its subsidiaries.

We follow applicable data protection laws and adhere to best practices recommended by leading privacy organizations and cybersecurity experts when collecting, processing, and securing your information.

By using Fitnetic Services, you consent to the collection, use, disclosure, and other processing activities outlined in this privacy policy. It is important you take the time to read and understand this policy before using Fitnetic's apps, devices, websites or services. Please contact us if you have any questions or concerns about our privacy practices.

How Your Data Is Processed

A complete list of our source data used to support workout and meal planning within the Fitnetic app is as follows:

Fitnetic uses OpenAI ChatGPT 4o to process your encrypted data provided in your onboarding and generate content via API for workouts and macronutrient calculations.
BMR (Calculator.net) & TDEE Calculations (Calculator.net).
The Fitnetic searchable database of foods (FatSecret).
The Fitnetic workout database which powers the recommendations in-app is proprietary.

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Types of Data Collected

When you use Fitnetic services, we may collect the following types of information:

Contact Information: We collect your name, email address, phone number, and other similar contact data. This allows us to provide you with app notifications, respond to your requests, and send other communications related to Fitnetic services.
Account Information: We collect information such as your username, password, interests, viewing preferences, and other details you provide for your Fitnetic account. This allows us to provide you with secure account access and a personalized experience.
User Content: Any information you upload or share on the app, such as photos, videos, comments, nutrition logs, or other user-generated content. This allows us to provide interactive features.
Fitness & Health Data: We collect various statistics related to your fitness activities, including workout duration, heart rate, calories burned, steps taken, and other data from linked devices. This allows us to analyze your fitness patterns and make personalized recommendations.
Location Information: With your consent, we may collect GPS data, device location, and other geographic information to provide location-based features.
Usage Data: We collect data about how you interact with the app, such as pages visited, features used, preferences, clicks, and other analytical data. This helps us improve the app.
Machine Vision Data: With your consent, we may collect and process images, videos, and sensor data from your device's camera and other sensors to provide posture analysis, form correction, and other computer vision features.
Nutrition Data: Details about nutrition goals, food intake, meal plans, and other diet-related data needed to provide nutrition tracking services.
Menstrual Cycle Data: With your consent, we may collect data related to your menstrual cycles, symptoms, predictions, and correlations with other health factors, which allows us to make cycle-related recommendations.
Medical Data: With your explicit consent, we may collect medical information you choose to share with us, such as medical conditions, medications, allergies, and other health data needed for fitness recommendations.
Social Media and Contacts: If you connect your social media accounts, we may collect data needed to interact with those platforms. We may also collect contact details of people you refer or interact with on Fitnetic platforms.
Other Identifying Information: Device identifiers, IP addresses, cookies, and other technologies may automatically collect additional information that could indirectly identify you.

We only collect data that is necessary to provide Fitnetic’s services, with your consent. We do not sell or share your data with any third parties, except as outlined in this policy.

Use of Collected Data

Fitnetic uses the data collected through Fitnetic services for the following purposes:

Provide and Maintain Fitnetic Services: We use your data to deliver fitness tracking, nutrition planning, posture analysis, workout recommendations, and all other core features of the Fitnetic app. This includes processing your profile information, fitness data, nutrition logs, and other data needed to personalize Fitnetic services.
Improve and Develop New Services: We analyze usage patterns and performance data to improve existing features and develop new products and services that would be beneficial for Fitnetic users.
Personalize Content and Experiences: We use your preferences, fitness goals, tracked data, and other signals to customize the content you see and optimize your experience on Fitnetic platforms. This includes workout, diet, and health recommendations tailored for you.
Communicate with You: We use contact information to respond to your inquiries, provide notifications about account activity, and send marketing communications as permitted by law. You have controls to manage your communications preferences.
Security and Compliance: We use data to detect and prevent fraud, spam, abuse, security risks, and fulfill legal obligations like enforcing Fitnetic’s terms of service. This may require processing of usage patterns to enhance cybersecurity.
Research and Development: We may use aggregated, anonymized data for scientific research and analysis aimed at enhancing Fitnetic products and services. This includes A/B testing of new features.
Anonymized Analytics: We generate anonymized analytics from user data to understand engagement, usage trends, and other metrics to operate and improve Fitnetic services. None of the data is linked back to identifiable profiles.
Third-Party Integrations: With your consent, we may share limited data with Fitnetic’s trusted partners to enable integrations with third-party apps and services. The data shared is limited to what is required for integration functionality.
Targeted Advertising: With your explicit consent, we may share segmented data with Fitnetic’s advertising partners to display relevant promotions and offers based on your interests and fitness activities. This never includes identifiable medical data.

We do not sell or share your personal data with any third parties without your explicit consent, except to provide Fitnetic’s own services as described here. Fitnetic’s use of data is aimed at improving your experience and health outcomes. Please contact us if you have any questions on Fitnetic’s data practices.

Disclosure to Third Parties

We do not sell or rent your personal data to third parties except under the following circumstances:

Service Providers: We may share your data with third-party companies and individuals we engage to process data on Fitnetic’s behalf for the purposes described in this privacy policy. These include hosting providers, analytics companies, customer support vendors, and other service providers.
Business Transfers: Your data may be transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in bankruptcy or other situations involving transfer of business assets. This enables continuity of services.
Law Enforcement and Legal Obligations: We may disclose your data when required by law, legal process, litigation, and similar legal obligations. This includes responding to court orders, and subpoenas, investigating fraud or other crimes, enforcing Fitnetic’s terms, and protecting your safety or rights.
Research and Public Service: We may share aggregated, non-personally identifiable data with academic institutions and researchers to advance scientific research and analysis. Similarly, we may share such data to advance public awareness on health issues through non-profit organizations.
With Your Consent: We share your data with third parties when we have your explicit consent to do so. This includes third-party app integrations you authorize. You can rescind this consent through your account settings and data will no longer be shared with those parties.
Compliance with Laws: To comply with relevant laws we may store and share your data as required in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Vital Interests: We may share your data if it is reasonably necessary to protect your vital interests or the vital interests of others. This includes sharing data to help providers respond to medical emergencies.
External Processing: We provide access to your data to selected third parties that process data on Fitnetic’s behalf to perform tasks like payment processing, customer support ticketing, network data transmission, and other actions required under Fitnetic’s agreements with you.
Anonymized Data: We may share aggregated, anonymized data that does not identify you with third parties for various purposes like research, analytics, and advertising.

Where we share your data with third parties, we have contractual safeguards to prevent misuse and ensure it is only used in a manner consistent with this privacy policy. As required by law, if we cannot rely on existing legal mechanisms to share your data, we will obtain your explicit consent beforehand. Please contact us if you need any clarifications on Fitnetic’s third-party data-sharing practices.

User Rights

Access to Personal Data

You have the right to access your personal data that we hold about you, subject to certain limitations. If you request, we will provide you with a copy of your data in electronic format and confirm the categories of data being processed. To make a request, please contact us using the information below.

Rectification of Inaccurate or Incomplete Data

You have the right to ask us to correct inaccurate or incomplete personal data concerning you. Where we agree the data is inaccurate, we will amend it and notify any third parties we have shared the data with per your request. We may notify you if we do not agree that the data is inaccurate.

Deletion of Your Personal Data

You may request that we delete your personal data under certain circumstances, such as where it is no longer necessary for the purposes for which it was collected. We will assess your request and notify you if we are unable to delete your data for legitimate interests or legal reasons.

Restriction of Processing

You may ask us to restrict further processing of your personal data if you contest the accuracy of the data, believe processing to be unlawful, no longer need us to retain the data, or have objected to processing and await Fitnetic’s response. We may continue storing your data if we have a legitimate interest in doing so.

Data Portability

You have the right to obtain your personal data from us that you consented to provide and have processed by automated means. We will provide this in a structured, commonly used and machine-readable format on your request. Where technically feasible, we can transmit this data directly to another provider at your request.

Objection to Processing

You may object to us processing your personal data if it is for direct marketing purposes or based on legitimate interests. We will assess if we have compelling legitimate grounds to continue processing which override your interests, rights and freedoms before proceeding.

Lodging Complaints

You have the right to lodge a complaint regarding Fitnetic’s data practices with your local supervisory authority or Fitnetic’s lead supervisory authority as indicated in Fitnetic’s Contact Information section. We encourage you to contact us first to resolve any complaints directly with us.

Data Security

We take extensive measures to protect the security and privacy of your personal data. We use a combination of technical, administrative, and physical safeguards to secure your data from unauthorized access, disclosure, alteration, or destruction.

Encryption

We encrypt data in transit using secure network protocols like HTTPS. Sensitive data at rest in Fitnetic’s systems is likewise encrypted using industry-standard methods. This includes encryption of health data per HIPAA guidelines.

Access Controls

Access to your personal data is limited to authorized employees who need it to perform their job functions. Access permissions are reviewed regularly to ensure least privilege principles. Multi-factor authentication is required for all access to production systems.

Data Anonymization

Where appropriate, we anonymize and aggregate data to minimize risks of exposure. Personal identifiers are removed from data used for analytics, machine learning, and other research.

Vulnerability Management

We continuously monitor Fitnetic’s systems and networks for potential vulnerabilities, threats, and malicious activity. We engage third-party penetration testers to find and remediate vulnerabilities. We also enforce robust patch management across Fitnetic’s infrastructure.

Breach Notification

In case of a data breach, we commit to notifying users in compliance with relevant data protection laws. We will provide details of the breach and Fitnetic’s remediation measures.

Data Minimization

We collect and retain the minimum user data required to achieve the purposes outlined in this policy. Unnecessary data is promptly deleted in accordance with Fitnetic’s retention policies.

Backup and Recovery

We maintain regular backups to recover quickly from any disaster or data loss event. Backups are encrypted and follow industry best practices to guard against unauthorized access.

Third-Party Assurances

Third parties that access or handle your data are contractually obligated to follow Fitnetic’s strict data security requirements. We ensure they use equivalent safeguards through audits and assessments.

Fitnetic’s security controls follow industry frameworks and standards to mitigate risks and protect your privacy. Please contact us if you have any additional questions regarding data security.

Policy Updates

We may occasionally make changes to this privacy policy to reflect new services, data collection requirements, legal obligations, or evolving industry practices. We will make sure to notify you of any significant changes through a prominent notice on Fitnetic’s website and mobile apps.

If we make minor changes, you will still be notified the next time you access the app or Fitnetic’s website. We may also notify you through email, push notifications, or other forms of direct communication.

Your continued use of Fitnet’s services after any changes or notifications constitutes your acceptance of the revised privacy policy. We encourage you to periodically review this page to ensure you are familiar with the most current version of the Fitnetic privacy policy.

Some examples of changes that would warrant notification include:

Addition of new types of personal data collected, especially sensitive categories like medical information, biometrics, or children's data.
Changes in how we use or share your data with third parties, such as new data-sharing programs.
Modifications to data retention periods for your personal information.
Implementation of new data processing technologies like facial recognition that could impact your privacy rights.
Alterations to Fitnetic’s legal basis for processing personal data, like obtaining consent for new uses.
Changes to data transfer mechanisms that could put your data at higher risk, like transferring data outside of a jurisdiction.
Removal of rights, such as the right to deletion of your personal information.
Adjustments to Fitnetic’s contact information for privacy inquiries and data rights requests.
Changes to companies involved in ownership or management of the Fitnetic service.

Minor changes that would not require advance notification include:

Addition of support for new fitness tracking devices or apps.
Improvements to data anonymization and aggregation processes.
Changes in service providers that handle your data, given they remain bound by Fitnetic’s privacy policies.
Enhancements to security controls like encryption that strengthen privacy protections.
Typo fixes, clarifications, formatting changes or revisions for better readability.

Refund Policy

We are committed to your satisfaction and offer a 14-day refund guarantee. If you're not completely satisfied with your purchase, simply contact us at support@fitnetic.app within 14 days of your transaction to request a refund. We're here to assist you with any questions or concerns regarding the process.

Contact Information

If you have any questions or concerns about Fitnetic’s privacy practices or handling of your personal data, please contact us at:

Email: support@fitnetic.app